Responsibilities:
The Junior Manager, E-Commerce Customer Experience embodies customer service excellence and serves as the first point of contact for customer inquiries regarding products, deliveries, complaints, and other questions. They handle operational and administrative tasks, both by phone and in writing. Through internal training, they develop into experts in nutrition and gut health, enabling them to provide targeted advice to customers. As part of the customer service team, they play a significant role in the further development and optimization of internal processes and the product range. They gather customer feedback, discuss it with the shop team, and thus sharpen the company's market positioning.
Qualifications:
- Successful completion of studies or training
- Ideally, experience in handling product-related customer inquiries, hospitality, or nutrition counseling
- Absolute team player ready to break new ground in a dynamic environment
- Passion for finding the perfect solution for every customer
- Confidence in using MS Office and ideally experience with CRM systems or customer information tools
- Passion for friendly and professional customer service and precise and accurate work
- Fluent German (at least C1 level) and good English (at least B1 level) skills
Benefits:
The company offers a varied and challenging job with exciting tasks and a wide range of creative opportunities. It provides an innovative environment for professional development with short decision-making paths and the freedom to explore new approaches. Employees can also expect:
- Flat hierarchies and open communication - the only way to advance and contribute to the company's products through mutual exchange
- Responsibility - after an onboarding phase with an experienced colleague or team lead, employees have the opportunity to manage their own area of responsibility. Do they have the entrepreneurial spirit in them? Then they can achieve great things together!
- Flexible work - teams work partly from home and partly on-site, so employees can organize their workday independently and individually
- Fresh vitamins - a weekly fruit basket provides employees with the energy they need
- Company parties are a matter of course - whether it's the summer party, the traditional visit to the Oktoberfest, or the annual Christmas party
- A rooftop terrace with an alpine panorama - employees can relax during their lunch break and soak up the sun in good weather